Help Center

Below you will find a series of help guides with instructions for navigating the site and completing trainings. These help guides address some of the most common questions or issues you may have.

Note that some features of this website are not compatible with Firefox. If you are experiencing issues, try switching to a different browser such as Chrome, Edge, or Safari.

How to Create an Account and Sign In
How to Reset Your Username and/or Password
How to Access Victim Services Trainings
How to Complete Foundational Academy Requirements
How to Complete a Course
How to Access Attorney Trainings
How to View Your Training Certificates
How to View Your Learner Progress
How to Update Your Account Information (Email, Organization, Password, etc.)
How to Access Leadership and Governance Trainings Without an Account

Can't find the answer you're looking for? Contact us!

If you have a question about the website that cannot be answered by reviewing the help guides, contact us at

The more we know, the better we can help! Include as much detail as possible in your email. At a minimum, include the name and email address associated with your account. Screenshots are also helpful!

In general, support is provided Monday through Friday between the hours of 8:00AM and 4:00PM (excluding holidays).

Trainings are funded by the Pennsylvania Commission on Crime and Delinquency (PCCD), the lead criminal justice system planning agency for Pennsylvania. PCCD's mission is to enhance the quality and coordination of criminal and juvenile justice systems, facilitate the delivery of services to victims of crime and increase the safety of Pennsylvania's communities.

Note that some features of this website are not compatible with Firefox. Please use a different browser such as Chrome, Edge, or Safari.

This website is maintained and supported by staff members at Penn State Harrisburg and is hosted on the TalentLMS platform.

For more information about PCCD or the training courses offered, please visit the About Us page.